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Nursing Ethics
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Emotional and Motivational Tendencies: the key to quality nursing care?

Sally Glen

School of Nursing and Midwifery, University of Dundee, Ninewells, Dundee DD1 9SY, UK

The question of how to improve the quality of nursing care is quite properly perceived to be at the heart of the contemporary nursing debate. Yet it is not clear what quality in health care is; nor is it clear what quality nursing care is. This article will explore why quality issues are such a matter of concern in public and political debate and how different concepts of quality determine different definitions of nursing. The former definitions constitute a developmental continuum of nursing from minimally acceptable levels of competence to excellence. It is argued that the quality of nursing cannot be assessed in terms of performance referenced criteria, but only in terms of the personal qualities displayed in the performance. The key to improvement in practice may be the improvement of emotional and motivational tendencies. In essence, professional development implies personal development.

Key Words: accountability • art • quality • values

Nursing Ethics, Vol. 5, No. 1, 36-42 (1998)
DOI: 10.1177/096973309800500105
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S. Glen
The Key to Quality Nursing Care: towards a model of personal and professional development
Nursing Ethics, March 1, 1998; 5(2): 95 - 102.
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